Terms / Legal

PRICES

Prices displayed on this website do not include VAT :

  • Customers within the European Union will be charged 20% VAT at checkout.
  • Customers outside the European Union will not be charged VAT at checkout and may have to pay additional import duties and/or any other local sales tax instead.

PRE-ORDERS

A pre-order is a commitment from the customer to purchase a product, and cannot be cancelled.

We reserve the right to offer store credit in case we are able to sell off or transfer the deposit to another customer.


SHIPPING

Please note due to the Covid-19 situation, shipping might take longer than expected.

All packets are sent with tracking and insurance to cover the actual value of the items.

The tracking number information is sent with the shipment confirmation.

Most orders outside the European Union may qualify for shipping via DHL at no extra cost.

WARRANTY

Our products have a 2 years warranty, covering defects and workmanship.

Any misuse, alteration, or unauthorized attempt at modifying or servicing the products will void this warranty.

Please use the contact form in case you have any issue with our products.


RETURNS

Returns are only accepted for unused products in their original, unopened packaging.

Returns should be sent with tracking and insurance within 20 days after receipt of order.

Lost or damaged items returned with no tracking or insurance cannot be refund.

Customers must cover the shipping costs for returns.

If a store credit is preferred over a refund, the shipping costs associated to the returned item(s) will be added to the credit.

In any case, please use the contact form and let us know how we can help.


LEGAL

XO Devices & Engineering Services
SASU à capital variable - 883 665 192, R.C.S. SAINT-ETIENNE
427 Route de Clermont, 42130 St-Sixte, France
SIRET : 883 665 192 00018
TVA intracommunautaire: FR41883665192